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Frequently Asked Questions
ORDERS & SHIPPING
We are exclusively online. Shop with ease from anywhere, anytime.
Enjoy fast shipping across Kuwait, the GCC (Bahrain, Oman, Qatar, Saudi Arabia, United Arab Emirates), and select Middle Eastern countries (Egypt, Iraq, Jordan, Lebanon) with reliable delivery. Please note that international orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the recipient.
For full details, please see our Shipping and Returns policies.
Delivery times vary by location:
- Kuwait: 1–2 business days
- Regional: 3–5 business days
You’ll receive tracking details typically within 24 hours of dispatch, via email, SMS, or WhatsApp
For more information, View Shipping Policy
Enjoy free shipping within Kuwait on all orders, and free regional shipping on orders over 25 KD. Shipping fees are calculated at checkout based on your location and order value.
For more information, View Shipping Policy
We accept KNET, Visa, Mastercard, Apple Pay, and Google Pay.
RETURNS & REFUND
You can return or exchange non-intimate items within 14 days of delivery. Items must be unused, with original tags and packaging, and partial returns/exchanges are allowed. View Return Policy.
For hygiene reasons, returns or exchanges are not accepted for size or color. Only items that are damaged or defective can be returned or exchanged. View Return Policy.
A product is considered damaged or defective if it arrived with manufacturing faults, rips, stains, or any issue that affects its quality or usability. To process your request, please contact us within 1 day of delivery with:
- Photos of the item clearly showing the damage or defect
- Order number
- A brief description of the issue
Our team will review the evidence and guide you through the refund or replacement process. Items must be unused and with all original tags and packaging intact.
Refunds via KNET are processed within 3 business days. Refunds to Visa and MasterCard usually take up to 5 business days, depending on your bank.
PRODUCTS & SIZING
We provide a detailed size guide to help you choose the perfect fit for each product.
Get in Touch
We’re here to help! Reach out to us anytime through:
- Contact form: Click here
- Email: Contact us via Email
- WhatAapp: Chat with us!
We typically reply within 24 hours.